Frequently Asked Questions
Everything you need to know about shopping with Sezo Official.
What is the standard shipping time for my order?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location.
How can I track my package?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.
What is your return policy?
We offer a 30-day return policy for all unworn items with original tags attached. Please visit our returns portal to initiate a domestic return.
Are your clothing items true to size?
Most of our items are true to size; however, we recommend checking the specific size guide located on each product page for the most accurate fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.
Do you ship internationally?
Yes, Sezo Official ships to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout.